FAQ
What is Lofted Goods?
Lofted Goods is a design brand focused on functional, aesthetically-driven products for the home. Everything we make is 3D printed to order, which means each piece is produced specifically for you after you place your order.
Where are you based?
We’re based in Cleveland, Ohio. Our products are fulfilled through a dedicated 3D printing partner, so we can focus on design while ensuring every order meets our quality standards.
How do I get in touch?
The best way to reach us is by email at info@loftedgoods.com. You can also use the contact form at loftedgoods.com/contact. We aim to respond within 1–2 business days.
Are you on social media?
Yes! Follow us for product updates, behind-the-scenes content, and new releases. You can find us at the links in the footer of our website.
How do I place an order?
Just add your items to your cart and check out through loftedgoods.com. We accept all major credit cards and any payment methods shown at checkout.
Can I change or cancel my order after placing it?
Because our products are made to order and go into production quickly, we can only accommodate changes or cancellations within 24 hours of purchase. Email us at info@loftedgoods.com as soon as possible if you need to make a change and we’ll do our best to help.
I made a mistake on my shipping address. What do I do?
Contact us at info@loftedgoods.com right away with your order number and the correct address. If your order hasn’t shipped yet, we can update it. Once an order has shipped, we’re unable to redirect it.
Will I receive an order confirmation?
Yes. You’ll receive a confirmation email as soon as your order is placed. If you don’t see it within a few minutes, check your spam folder or reach out and we’ll resend it.
Do you offer discounts or promo codes?
From time to time we run promotions and offer discounts to our email subscribers. Sign up for our newsletter at the bottom of the page to be the first to know. We do not apply discounts retroactively after an order has been placed.
How long does it take to receive my order?
Our products are made to order, so please allow 2–5 business days for production before your order ships. Once shipped, standard domestic delivery typically takes 3–7 business days.
How much does shipping cost?
Standard shipping rates are calculated at checkout based on your location and order size. Shipping is free on all domestic orders over $100.
Do you ship internationally?
Yes, we ship to select international destinations. Rates and estimated delivery times are calculated at checkout. Please note that import taxes and customs fees are the responsibility of the recipient and are not included in your order total.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking number as soon as your order is on its way. Use the link in that email to follow your package in real time. If you haven’t received tracking info within 5 business days of placing your order, get in touch and we’ll look into it.
My order says delivered but I can’t find it. What should I do?
First, check around your door, with neighbors, or any secure delivery spots near your home. Carriers sometimes mark packages as delivered a day early. If it still hasn’t turned up within 2 business days of the delivery notice, contact us at info@loftedgoods.com and we’ll help track it down.
What is your return policy?
We accept returns on unused, unaltered items in their original packaging within 30 days of delivery. To start a return, email us at info@loftedgoods.com with your order number and reason for return. Once approved, we’ll send you a prepaid return shipping label.
How long does it take to receive my refund?
Refunds are processed to your original payment method within 5–7 business days of us receiving your returned item.
Can I exchange an item?
We do not offer product exchanges at this time.
What items are not eligible for return?
The following items cannot be returned or exchanged:
- Sale or discounted items marked as final sale
- Custom or personalized orders
- Items returned without prior approval
- Items that show signs of use or are missing original packaging
If you’re not sure whether your item qualifies, just ask. We’d rather sort it out together.
My item arrived damaged. What do I do?
We’re sorry to hear that. Email us at info@loftedgoods.com within 7 days of delivery with your order number and photos of the damage. We’ll send a replacement or issue a full refund. You do not need to return the damaged item.
What are Lofted Goods products made of?
Our products are 3D printed using high-quality PLA filament. PLA is a plant-based, biodegradable thermoplastic that produces clean, detailed prints. It’s durable for everyday home use while being one of the more environmentally conscious materials available for 3D printing.
How do I care for my Lofted Goods product?
Wipe down your product with a lightly damp cloth. A small amount of mild soap is fine for stubborn spots. Avoid prolonged exposure to direct sunlight or high heat, as this can affect the finish over time. Do not submerge in water.
Are the products durable?
Yes. Our products are designed for everyday use and printed to meet our quality standards before shipping. That said, like any home product, they should be handled with reasonable care. If something isn’t right when your order arrives, let us know and we’ll make it right.
Do your products come in different colors or finishes?
Available colors and finishes are listed on each individual product page. If you have a question about a specific product or want to know what’s coming next, feel free to reach out.
Can I request a custom order?
We don’t currently offer custom orders for individual customers. If you’re interested in a larger order or a wholesale partnership, reach out to us at info@loftedgoods.com and we’d love to talk.
Will you be releasing new products?
Yes, we’re always working on new designs. Sign up for our newsletter or follow us on social media to be the first to hear about new releases and restocks.
How does 3D printing work?
3D printing builds objects layer by layer from a digital design file. Our process uses FDM (Fused Deposition Modeling), which feeds plastic filament through a heated nozzle that traces each layer until the full object is formed. It’s a precise, repeatable process that lets us produce detailed, consistent parts without the need for traditional molds or mass manufacturing.
Why made to order?
Making products to order means we only produce what’s actually needed, which cuts down on waste and lets us maintain tighter quality control over every piece. It also means your product is fresh off the printer, not sitting in a warehouse.
Are there any visible layer lines on the products?
Our production standards require that layer lines be minimal and consistent. We hold our printed parts to a strict quality checklist before they ship. Some products may show subtle surface texture that is characteristic of the 3D printing process, but we reject any parts with harsh transitions, rough spots, or inconsistent finishes.
Is 3D printed PLA safe for home use?
Yes. PLA is a widely used biodegradable material and is considered non-toxic. Our products are decorative and functional items intended for general home use. They are not designed for food storage or contact.
Do you offer wholesale or bulk ordering?
We’re open to wholesale conversations. If you’re interested in carrying Lofted Goods products or placing a larger order, reach out to us at info@loftedgoods.com with some details about your business and what you have in mind.
Do you work with content creators or influencers?
We love collaborating with creators who are a genuine fit for the brand. If you’re interested in working together, send us a note at info@loftedgoods.com with links to your work and we’ll be in touch if it feels like a good match.
I have a product idea. Can I share it with you?
We’re always glad to hear from people who are excited about what we’re doing. Send your idea to info@loftedgoods.com. We can’t guarantee a response to every submission, but we do read them.